Terms and Conditions of Step-by-Step Flooring LTD
- BASIS OF THE SALE
1.1 Where Goods only are supplied under the Contract those Goods are sold by the Company to the Customer on the terms contained in the Sales of Goods Act 1979.
1.2 Where Goods are provided and fitted under the Contract, the Goods are provided on the terms contained in the Supply of Goods and Services Act 1982.
13 No change may be made to the Contract unless agreed in writing by the Company.
- PAYMENT
2.1 On creation of the Contract the Customer shall pay a deposit of the stock amount to secure the goods and services.
2.2 The balance left to pay must be paid in full to the fitters or the company upon completion of the service.
2.3 Once the company receive the customer deposit, no further changes can be made by the customer on the range or colour chosen.
- ORDER AND SPECIFICATION
3.1 The Company may make any changes to the specification of the Goods without notifying the customer of such changes of specification as long as they do not materially affect the appearance or quality or performance of the Goods.
3.2 If the Company seeks to change the specification of the Goods and such change affects the appearance, quality, or performance of the Goods then the Company shall notify the Customer of the proposed changes, the customer will then have 7 days to confirm or re-select before deposit Is received and agreement is final.
- CANCELLATION
4.1 If the Customer chooses to cancel the Contract before delivery of the Goods and not in the circumstances described in clause 3.2 above, the Company shall retain the deposit and the Goods.
4.2 The Customer cannot cancel the contract after delivery of the Goods.
4.3 The Company reserve the right to cancel the Contract at any time prior to notification of the Customer that the Goods are ready for delivery if it is unable to fulfil the order. In this event the Company’s only liability is to refund any deposit paid by the customer in full.
- DELIVERY
5.1 The Company will notify the Customer once the Goods are ready for delivery and a fitting date will be confirmed with the customer.
5.2 Any dates quoted for delivery of the Goods are approximate only, the company will do its best to adhere to the quote date given, but this isn’t always a guarantee and dates will vary depending on availability.
5.3 Delivery and fitting is on the basis that convenient parking and access to the relevant rooms will be available. If parking charges apply these will be payable by the Customer immediately. Carpets and associated materials are bulky, and the Customer shall ensure that access will be possible on the date of delivery.
5.4 If the Goods cannot be delivered due to the Customer’s failure to provide access or due to the Customer’s failure to take delivery when agreed the Customer shall pay the redelivery costs and charges of the Company.
5.5 If the Customer will not accept delivery within 3 weeks of being notified that the Goods are ready the customer can pay storage costs for us to hold, if no contact is made by the customer the Company shall treat the Customer’s failure to accept delivery as cancellation of the Contract by the Customer
- INSTALLATION
6.1 If the Contract is for the supply only of Goods, then at the Customer’s request the Company may recommend fitters but any dealings with and contract terms with such fitters are entirely a matter for the Customer, and the Company accepts no liability for service provided by recommended fitters.
6.2 If the Contract is for the supply and fitting of the Goods then the Customer shall specify whether they will clear the rooms in which Goods are to be installed and leave a flat smooth surface for the Goods to be installed upon by the Company or if the Customer requires the Company to clear the relevant rooms prior to installation. In the case that the Company are required to clear rooms prior to installation they will include the fees for furniture removal and uplift and disposal in their Estimate.
6.3 In the case that the Company is required to move furniture on the Customer’s behalf the Customer is still required to move small, valuable, or breakable items. Whilst every care is taken whilst moving furniture the Company cannot be held responsible for any damage that may occur whilst items are moved.
6.4 If the Company has not been asked to quote for furniture removal in advance of installation but on the day of installation it is necessary then the Company reserve the right to make a fair charge to the Customer for the clearance of each room.
6.5 Where door trimming is required following installation of the Goods the Company shall make a fair charge to the Customer. This will be included in the original estimate.
6.6 Sub floor must be in good condition and even before any instillation takes place, the company will do its best to inspect this on measure, but this isn’t always possible if customer has existing flooring down. If prep work is required, the customer will be made aware and given a quote for the repair work to be carried out by the company. If customer wishes to continue without repair work, then warranty will be null and void.
6.7 All areas must be clear of other trades, or their equipment so fitting work may proceed.
6.8 Decisions on carpet seam and pile directions are to be left to the discretion of the Company.
6.9 If the Customer wishes to re-schedule an installation appointment the Customer shall give the Company a minimum of 48hr notice. If 48hr notice is not given to the Company, then a charge may apply depending on circumstances.
- RISK AND PROPERTY
7.1 Risk of damage of the Goods passes to the Customer on completion of the job.
7.2 Property of the Goods shall pass to the Customer when the Company has received payment in full for the Goods.
- LIABILITY
8.1 The Company cannot accept any liability for incorrect measurements or specifications provided by the Customer. If stock is purchased under customer own sizes and they are inaccurate, the goods are non-refundable.
8.2 Any claim by the Customer which is based on any defect or failure in the Goods or in the provision of services in respect of the Goods shall be notified to the Company in writing within 7 days of the date of delivery.
8.3 The Company’s liability for the defect or failure or for any shortage in Goods delivered or for any loss, injury, or damage which the Customer may suffer directly or indirectly as a consequence (other than in respect of death or personal injury) is limited to the Company’s option of:- .(1) replace the Goods or the relevant part; or (2) repair the defects or failure; or (3) refund to the Customer the price of the Goods or a proportionate part of the price.
8.4 Pile reversal and shading (permanent light and dark patches) can occur on any carpet or rug. This is not considered to be a manufacturing defect therefore the Company will accept no liability for its occurrence.
8.5 Wood is a natural product and as such variation in colour and appearance from any sample supplied may occur and shall not constitute a breach of this contract. Similarly, the colour and appearance of wood flooring may change over time and the Company will bear no liability for this unless such variation being beyond the natural wear and tear of the product.
8.6 Carpets and vinyl supplied may vary slightly in colour to that seen in samples.
- GENERAL
9.1 The Contract is the entire agreement between the parties and no other terms shall be deemed to be incorporated into the Contract unless agreed in writing between the Company and the Customer.